General Questions
What is GleamQuest?
GleamQuest is an online store specializing in jewelry, necklaces, earrings, and other fashion accessories.
Where is GleamQuest available?
GleamQuest is available to customers in the United States.
How can I contact GleamQuest?
You can contact us by sending an email to [email protected]. Our customer support team will get back to you as soon as possible.
Ordering and Payment
How do I place an order?
To place an order, simply browse our website, select the items you wish to purchase, and add them to your cart. Then proceed to the checkout page and follow the instructions to complete your purchase.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards and PayPal. All payments are processed securely through trusted third-party payment processors.
Can I cancel or modify my order?
Once an order is placed, we strive to process and ship it as quickly as possible. If you need to cancel or modify your order, please contact us at [email protected] immediately. We will do our best to accommodate your request.
Shipping and Delivery
How much does shipping cost?
We offer a flat shipping rate of $4.99 for all orders within the United States.
How long does delivery take?
Please allow 1-3 business days for order processing and fulfillment. Once your order is shipped, you will receive a confirmation email with tracking information.
Do you offer international shipping?
At the moment, we only offer shipping within the United States. We do not offer international shipping.
What should I do if my package is delayed or lost?
If you experience any issues with the delivery of your package, please contact us at [email protected]. We will investigate the matter and provide you with assistance.
Returns and Refunds
What is your return policy?
We have a 20-day return policy. To be eligible for a return, the item must be unused and in the same condition that you received it. Please refer to our Return Policy for more details.
How do I initiate a return?
To initiate a return, please contact us at [email protected] with your order number and the reason for the return. Our customer support team will guide you through the return process.
How long does it take to receive a refund?
Once your return is received and inspected, we will process your refund within a certain number of days. The refund will be applied to your original method of payment.
Privacy and Security
How do you protect my personal information?
We take your privacy and security seriously. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.
Miscellaneous
Do you offer gift cards?
Yes, we offer gift cards that can be used for purchases on our website.
Are there any promotions or discounts?
We occasionally offer promotions and discounts. Please check our website or subscribe to our newsletter for updates on any ongoing promotions.
Can I get a customized or personalized item?
At the moment, we do not offer customized or personalized items.
Contact Us
If you have any other questions that are not covered in this FAQ, please feel free to contact us at:
GleamQuest
Email: [email protected]